What is a DMC - Destination Management Company?

What is a DMC - Destination Management Company?

16.04.2019
Russia & More
Have you ever heard of a destination management company, or a DMC for short, and wondered what it is? We’re here to explain. A DMC is a company that specializes in organization of events that are held in a different city or country. For example, Olta Travel is a DMC company that specializes in events and corporate retreats held in Russia. We have lots of experience in holding events here and have a large network of local partners to help your business with event planning. 

Who uses the services of a DMC?

The services of destination management companies are often used by large companies that want to organize meetings, conferences or corporate retreats in a foreign country or in a different town. Event planners also often employ DMCs if the event they are organizing will be held in an unfamiliar town. 

Why should I hire a DMC?

There are many reasons to hire a DMC. First of all, destination management companies can help navigate complicated customs, culture and expectations in a country of the event. A DMC knows what services cost in a given area and what quality of services you can expect to get for a given sum. They also have first-hand experience with many hotels, caterers and transportation companies, so they can help you choose a vendor that will provide the highest quality service at your target price, preventing you from being scammed. Plus, your DMC will probably know of a few “hidden gems” at the destination, whether it is a great hotel at a modest price, a beautiful local spot that tourists don’t know about or a restaurant with truly authentic food. 

What services does a DMC provide? 

Most DMCs provide a wide range of services, they do as little as help your business choose a suitable hotel and organize transfers for your group or go as far as designing and planning every minute of the event from booking tickets to the destination city for the group to choosing the menu for every meal of the event and hiring entertainers. The most common services provided by a DMC include: 
  1. Organization of logistics of the event, including scheduling different parts of the event, organizing transportation between venues, arranging guest departure and arrival. 
  2. Event design, including choosing and making arrangements with hotels and other venues, organization of various professional and recreational activities for the duration of the visit etc. 
  3. Management of financial matters. Since it can be difficult to handle finances and payments to vendors in a foreign country, a DMC can manage price negotiations and pay bills on behalf of the client. 
  4. Supplier relations, which includes choosing caterers, florists, decorators and other vendors, negotiating services and prices with them. 


What is a DMC - Destination Management Company?
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I have read the Policy of personal data protection of "Olta travel" LLC, accept the conditions and give my consent to the processing of my personal data, namely: the treatment (including collection, systematization, accumulation, storage, clarification (updating, changing) usage, depersonalization, blocking, destruction of personal data), general description of which is given in the Federal law of the Russian Federation of 27.07.2006 № 152-FL and the law of the European Union (European Union Data Protection Framework Directives and The General Data Protection Regulation (GDPR), in accordance with the ЕС 2016/679).

PRIVACY POLICY ON THE PROCESSING OF PERSONAL DATA


This Policy of personal data processing (hereinafter - the Policy) applies to all data that "OLTA Travel" Co. Ltd (hereinafter – Olta Travel) receives from the visitors of website http://www.oltatravel.com (hereinafter "the Website") and explains how it is processing, stored and how the confidentiality is ensured.

1. Processing and use of personal data.

1.1. In this Policy, personal information means any information left by users on the Website of Olta Travel, including Name, Surname, company, email address and other contact information, left in the message.

1.2. The person who left personal data on the Website of Olta Travel, consents to their use, namely:

1.2.1. The inclusion of the email address, name, surname, company name or any other contact information left in the message in the contact database of Olta Travel. The database is hosted in a secure cloud-based customer relationship management service Bitrix 24, as well as on a secure service for newsletters – Unisender.

1.2.2. Receiving email newsletters with news, promotions, special offers and other useful materials, but no more than twice a week. The visitor of the Website at any time has the right to unsubscribe from the mailing list of Olta Travel, by clicking on the unsubscribe link located at the bottom of each letter.

1.2.3. Direct communication with the manager of Olta travel on the treatment of the user.

1.2.4. The use of contact information to show relevant advertisements to users in social networks and the Internet.

1.2.5. For other purposes performed with the individual consent of the user.

2. The collection, storage and protection of personal data.

2.1. All personal data collected on the Website is processed, stored and secured in strict accordance with the provisions of the legislation of the Russian Federation (Federal law of the Russian Federation of 27 July 2006 № 152-FL "On personal data") and the European Union (The General Data Protection Regulation (GDPR) (EU) 2016/679).

2.2. Olta Travel is taking the necessary legal, organizational and technical measures to protect personal information from unlawful or accidental access, copying, distribution of personal information, as well as other unlawful actions in relation to personal data of users, which include:

•     secure transfer and storage of personal data on secure servers;

•     automated processing of personal data;

•     identification of possible threats to the security of personal data;

•     limiting the number of persons having access to personal data;

•     application of measures of internal regulation of the procedure of working with personal data (internal regulations for employees of Olta Travel);

•     improving methods of collection, storage and processing of data.

2.3. All data received on the Website of Olta Travel are transmitted via a secure https Protocol and stored on servers in secure, cloud-based customer relationship management service Bitrix 24, as well as in safe service for creating email newsletters Unisender.

3. User rights and obligations of Olta Travel.

3.1. Upon the request from the user Olta Travel should:

•        confirm the fact and methods of storage and processing of personal data of users;

•        inform about the method of obtaining personal data of the user;

•        explain the legal bases, objectives and timing of the processing of personal data;

•        in case of personal data leakage, inform the user about it;

•        make changes or delete users ' personal data from the database to stop storing and processing it;

•        warn about the expected cross-border transfer of personal data.

3.2. The user has the right to request the deletion of his personal data by sending an e-mail to [email protected] as well as the exclusion from the email-mailing by clicking on the "Unsubscribe" button located in the body of each letter.

4. Conditions of termination of processing and storage of personal data:

•       company liquidation;

•       a written request for withdrawal of consent or exclusion from the database;

•       at the request of the user, if the data were obtained illegally.

5. Olta Travel is not responsible for information posted by a visitor on the third party websites, links to which can be posted on the Website of Olta Travel.

6. More information about the collection, storage and processing of personal data by Olta Travel, the user may get by sending an email to [email protected]